If your panel becomes stuck during installation, the recommended action depends on which step you are on.
Steps 1–3: Unable to Establish Connection
Your panel communicates with the monitoring station using the cellular chip located on the back of the panel.
If the panel is stuck on Steps 1–3 after being plugged in, call Support for assistance.
Step 4: Registration Issue
Call Support and verify that the Interactive ID (serial number) in the system matches the serial number on the back of your panel.
Steps 5–6: Panel Not Coming Online
Perform a hard reset on the panel.
After the panel powers back on, it should move through Steps 1–6 without issue.
After Installation Wizard Completes
If your panel skips directly to the “I’m Ready to Arm” screen:
- Use the related articles below to ensure all sensors are installed correctly
- Once sensor installation is complete, call Support to activate your system with the monitoring station
Completing Installation
If the installation wizard does not appear after restarting the panel, make sure that:
- All sensors are added to the panel and responding
- Sensors are installed in their final locations
- The system is fully tested after installation
If sensors will not verify during installation, refer to the sensor troubleshooting article to complete setup.
